Refund policy

RETURN & REFUND POLICYย โ€”ย William Corbier

Last updated: September 18, 2026

At William Corbier, eligible items may be returned within 30 calendar days from the date the order is delivered.

1. Return eligibility

To be eligible for a return, the item must:

  • Be unworn, unwashed and undamaged.
  • Be in the same condition in which it was received.
  • Include all original tags, accessories, protective materials and packaging.
  • Show no signs of use, alteration or damage caused after delivery.

Products purchased during a promotion or with a discount remain eligible for return unless they were clearly marked as "Final Sale" on the product page before purchase.

2. Non-returnable items

The following items cannot be returned:

  • Products clearly marked as "Final Sale" before purchase.
  • Gift cards.
  • The complimentary Sovereign Wallet submitted as a standalone return.

Final Sale items remain eligible for a refund or replacement if they arrive damaged, defective or different from the product ordered.

3. How to request a return

To request a return, contactย info@williamcorbier.comย within 30 calendar days of delivery and provide:

  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photos or videos when the item is damaged, defective or incorrect.

A return request is considered submitted on time when you contact us within the 30-day return period, even if the return instructions are provided afterward.

Please wait for instructions from our customer service team before sending a return. We will provide the applicable return address and shipping instructions. Packages sent to an unauthorised address may not be received or processed.

4. Return shipping

Returns are accepted by mail. We do not currently accept returns at a physical location.

For standard returns, including returns due to a change of mind, you are responsible for the return shipping cost. The cost may vary depending on your location, the shipping carrier and the selected service.

Unless otherwise stated by our customer service team, William Corbier does not provide prepaid return labels for standard returns.

William Corbier does not charge any restocking fee.

We recommend using a tracked shipping service and retaining proof of shipment. William Corbier is not responsible for returned packages that are lost before reaching the designated return address.

5. Damaged, defective or incorrect items

If an item arrives damaged, defective or different from the product ordered, contactย info@williamcorbier.comย as soon as possible.

Please provide your order number and clear photos or videos showing the item, packaging and applicable damage or issue.

After reviewing the information provided, William Corbier will offer an appropriate solution, which may include a replacement or a full refund.

William Corbier will cover the applicable return shipping cost for confirmed damaged, defective or incorrect items.

6. Refunds

Once the returned item has been received and inspected, we will notify you by email whether the refund has been approved.

Approved refunds will be initiated to the original payment method within 7 to 10 business days after the return has been inspected and approved.

After the refund has been initiated, additional processing time may be required before the amount appears in your account. This processing time is determined by your bank or payment provider.

Original shipping charges are non-refundable for standard returns. When an item is confirmed as damaged, defective or incorrect, applicable original and return shipping costs will be covered by William Corbier.

7. Sovereign Wallet (complimentary gift)

The Sovereign Wallet included with your order has no cash redemption value and cannot be returned separately for a refund.

When returning an order for a full refund, the complimentary Sovereign Wallet must also be returned unused and in its original condition.

If the wallet is not returned, the return may not be eligible for a full refund. Our customer service team will contact you before processing the return.

8. Cancellations

Orders may be cancelled only before they have entered processing or been shipped.

Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation or modification request can be completed.

Once an order has entered processing or been shipped, it cannot be cancelled and must follow the return procedure described in this policy after delivery.

9. Warranty

Every William Corbier watch is covered by a 1-year limited warranty from the date of purchase, covering manufacturing defects and mechanical failures under normal use. It does not cover damage resulting from misuse, accidents, unauthorised modifications, or normal wear and tear.

10. Consumer rights

Nothing in this policy limits any mandatory consumer rights applicable under the laws of your country or region.

11. Contact

For questions about returns or refunds, contact:

Email:ย info@williamcorbier.com

Customer support is provided by email. We aim to respond within 3 business days.