Refund policy

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RETURN & REFUND POLICY - William Corbier

At William Corbier, every timepiece is crafted with precision and care. We want you to feel completely confident in your purchase. Please read our policy carefully before initiating any return or exchange request.

1. Shipping & Delivery

All William Corbier orders include complimentary worldwide shipping. Here is what to expect after placing your order:

  • Order processing and dispatch: within 24-48 hours after purchase confirmation.
  • Tracking code provided: within 24-48 hours of purchase.
  • Estimated delivery time: 4 to 8 business days from dispatch.

2. Returns

We accept returns within 14 calendar days from the date the order is received. To be eligible for a return, the item must meet all of the following conditions:

  • The watch must be unworn, unaltered, and in the same condition as delivered.
  • All original tags, certificates, protective packaging, and accessories must be included.
  • The item must be returned in its original packaging.

To initiate a return, please contact us at info@williamcorbier.com with your order number and reason for return. We will review your request and send you the return instructions by email.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased on sale or marked as "Free Gift."
  • Gift cards.

4. Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval status of your refund. If approved, the refund will be issued to your original payment method, typically within 7โ€“10 business days.

Please note the following:

  • Original shipping costs are non-refundable.
  • Since William Corbier offers complimentary shipping on all orders, a restocking fee may be deducted from your refund amount to cover handling and logistics costs.

5. Exchanges

We only offer exchanges for items that arrive defective or damaged. If your timepiece was received in such condition, please contact us at info@williamcorbier.com with your order number and photographic evidence of the defect. All exchanges are subject to product availability.

6. Warranty

All William Corbier timepieces are covered by a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects and mechanical failures under normal use. It does not cover damage resulting from misuse, accidents, unauthorized modifications, or normal wear and tear.

7. Return Shipping

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service or purchasing shipping insurance, as William Corbier cannot be held responsible for items lost or damaged in transit during the return process.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow the steps below:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. If the issue persists, contact us at info@williamcorbier.com.

9. Contact Us

For any questions regarding this policy, please reach out to our customer service team: