Frequently Asked Questions

Everything you need to know about your order, shipping, payments and your William Corbier watch.

Orders & Returns

Send an e-mail to info@williamcorbier.com within 48 hours of delivery with a photo of the item and the packaging.

Yes, if it hasn't shipped yet. Send an e-mail to info@williamcorbier.com as soon as possible after ordering.

You have 14 days from delivery to return your order for a full refund. The watch must be unworn, in its original packaging with tags and protective film. Refunds are issued to your original payment method within 5 to 10 business days of us receiving the item.

Yes. You'll receive a tracking link by email as soon as your order ships.

Payment

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna and Afterpay. Klarna and Afterpay let you split your payment into instalments.

Enter your code at checkout before paying. One code per order, and codes can't be applied after an order is placed.

Shipping

We ship Worldwide. Every shipment comes with international insurance and full tracking.

Orders are processed within 1 to 2 business days. The estimated delivery time is 4 to 8 business days after shipment.

Shipping is free on every order, with tracking included.

No, we're online only. All orders are shipped to the address you provide at checkout.

Product Information

Every William Corbier watch comes with a 1 year warranty against manufacturing defects. If something arrives faulty or fails due to a manufacturing issue, send an email to info@williamcorbier.com with your order number and we'll take it from there.

Yes, all our watches are automatic, powered by the movement of your wrist. If left unworn for a day or two, it may stop. A few turns of the crown or some wrist movement gets it going again. This is normal for automatic watches.

Wipe it down with a soft, dry cloth after wear. Keep it away from perfumes and harsh chemicals, and store it in its box when not in use.